User Guide
About delivery
Delivery time
We will ship within 3-7 business days from the order date (confirm payment in the case of bank transfer).*Due to many orders currently received, there is a delay in shipping than usual. Thank you for your understanding.(Saturdays, Sundays, and holidays are closed days)
* If you order with a credit card, it will be shipped within 3 to 7 business days after ordering.
* If you order by bank transfer, it will be shipped within 3 to 7 business days after confirming the payment.
About delivery and shipping
Courier service
The shipping fee is 660 yen (tax included) nationwide.Mail service
The shipping fee is 253 yen (tax included) nationwide.Some products cannot be selected depending on the size.
* This is a delivery method to post to the mailbox at the destination.
* Even if the product is targeted for mail, if the specified quantity is above the specified quantity, it will be changed to normal delivery.
* It takes longer than normal delivery. The number of delivery days will be delivered in about a week, but it may take more than two weeks depending on the location of the delivery.
* Please note that there is no compensation even if there is a delivery accident after the shipment of our store.
About free shipping
Free shipping on purchases over 11,000 yen (tax included).
About delivery
The product shipment date will be shipped within 3 to 7 business days after confirming payment.(Saturdays, Sundays, and holidays, the year -end and New Year holidays, GW is a holiday.)
About remote islands
If the destination is a remote island or mountainous area, a normal delivery fee will be charged.In such a case, we will contact you separately.
In addition, we cannot specify the date or time, so please understand.
About payment method
Bank transfer (prepayment)
It will be shipped after confirming payment.
The transfer destination is as follows.
■ Transfer destination
[Bank name] PayPay Bank (Bank code 0033)[Branch name] Business Sales Department branch (store number 005)
[Deposit subject] Normal savings
[Account number] 1720270
[Account name] K) Hang -I Project
* Please make a payment to the transfer destination described in your order confirmation email.
* Fees will be borne by the customer.
* In the case of bank transfer, if you cannot transfer even after two weeks after your order, we will treat you as a cancellation, so please understand.
Credit card
The following credit cards are available.
VISA, Master Card, American Express, JCB
Other payment methods
The following payment methods are available.
Apple Pay, Google Pay, Shop Pay
About returned goods
Expiration date
It will be within 7 days after the product arrives.Returning postage
Regarding returns by customer convenience (images, orders, etc.), we ask the customer to pay for the round -trip shipping fee (shipping fee for shipping the product, shipping at the time of return).We will bear it if it applies to defective products.
Defective
For the initial failure of the product, please contact us from "Inquiries".Returned or exchanging due to customer's convenience is not accepted in principle.
Response to absence
Correspondence when you are absent
If you cannot hand your luggage due to absence, an absence vote will be posted from the delivery company.Please be sure to receive it by the storage deadline of the luggage (about one week).
If you can't receive the shipping product
If your luggage is returned due to long -term absence or storage deadline, refusal to receive, etc., you may be charged a separate shipping fee because it will be canceled after the product shipment.If you do not need the product due to any circumstances, please contact us by e -mail or phone after receiving your luggage once before shipping.
About reserved products
Reserved product
Reserved items will be shipped on the scheduled shipping date.Please note that the scheduled shipping date may be different.
It is possible to purchase with other products (purchased in the same cart), but please note that it will be shipped along with the reserved product.
Please note that if you purchase separately from other products (purchased in another cart), it will be shipped for each cart.
Please note that reserved items cannot be specified for the delivery date and time.